1 Week Level 1 Award in Customer Service with How to Become a Social Media Influencer Certification – Manchester

1 Week Customer Service with Social Media Influencer Certification for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.

Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.

Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Social Media Influencer Certification section of the course at your own pace.

What you will learn:

The meaning of the terms ‘influencer’ and ‘social media influencer’
Why it is important to become a social media influencer
The benefits of becoming a social media influencer
The steps to becoming a social media influencer
Everything you wish to know about being an influencer on social media

The benefits of this course:

You will be able to:
Kick-start your journey to becoming a social media influencer
Develop social media influencer marketing skills
Learn how to become a credible social influencer
Choose an influencer niche market to target
Learn what it takes to be a social media influencer
Increase your chances of earning money as a social media influencer
Learn valuable tips, to help you gain a large social media following
Eventually learn how to help businesses grow their brands