1 Week Level 1 Award in Customer Service with Defining HR Certificate – Manchester

1 Week Customer Service with Defining HR for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.

Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.

Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Defining HR section of the course at your own pace. 

Defining HR Units:

The main purposes of HRM, the role it plays in the employee’s life cycle and how it helps a business achieve their objectives.
Common misconceptions surrounding HRM and the truth behind these myths.
The structure of a typical HR department and how people usually begin their careers in this field.
Why it is important to measure the efficacy of HR practices and how organisations can ensure that their HR departments are working to further the interests of both the organisation and its workforce.
Challenges facing modern HR practitioners, including the rise of new technology, diversity in the workplace and an ageing workforce.