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JobSkilla Complaints Policy

Introduction and policy statement

A complaint is an expression of dissatisfaction of the services provided by JobSkilla Ltd.

JobSkilla Ltd is committed to meeting and exceeding our customer expectation and providing high quality training courses and services through our partners. We welcome comments, suggestions and feedback on the services experienced when using the JobSkilla website or attending any training course booked through the JobSkilla website.

This policy does not cover any enquiries about services offered by JobSkilla Ltd or appeals in relation to decisions made by us. These areas are covered separately by our Enquiries Policy and our Appeals Policy. Should a complaint be submitted which is in fact an enquiry or an appeal we will inform the relevant party that the issue is being considered in accordance with the relevant policy.

If you are unhappy about the way a course was delivered, you should send your concern to us in accordance with the arrangements in our Malpractice and Maladministration Policy.

How to make a complaint

If we do not deliver the standard of service that you expect or you have a complaint, please either call 0330 1130113 or email lisa.hughes@jobskilla.co.uk or georgina.dowd@jobskilla.co.uk. You can alternatively, write to Lisa Hughes or Georgina Dowd, JobSkilla Ltd, Unit 8, Duchess street, Shaw, Oldham, OL2 7UX and we will investigate it.

A member of our team will look into the issues raised and will contact you by phone or by email to obtain in more detail your concerns and your proposed resolution.

We Aim to resolve all complaints within 10 business days

Where we are able to resolve your complaint to your satisfaction, we will send you a ‘summary resolution communication’.

As part of our internal process, if you are not satisfied with the response received by the complaints handler, you will be able to appeal against this response and request for you case to be reviewed by senior management before receiving a final response.

The final response will either:

  • Accept the complaint and, where appropriate, offers redress or remedial action
  • Offer redress or remedial action without accepting the complaint
  • Reject the complaint and gives reasons for doing so.

Confidentiality & whistle blowing

All complaints received will be dealt with confidentiality and in accordance with the requirements of the Data Protection Act 1998. When making a complaint it is always preferable to reveal your identity and contact details to us, however if you to remain anonymous please inform us that you do not wish for us to divulge your identity. We are not obliged to disclose information if to do so would be a breach of confidentiality and/or any other legal duty. If you wish to remain anonymous we will investigate such complaints in accordance with relevant legislation.

Contact Us

If you have any queries about our Complaints Policy, please contact Lisa Hughes 0330 113 0113 or email lisa.hughes@jobskilla.co.uk