1 Week Customer Service with How to Improve Your Mental Health Certification for residents of Greater Manchester.
This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.
This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.
The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.
The programme aims to move attendees closer to the job market and to support a change in career.
Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the How to Improve Your Mental Health Certification section of the course at your own pace.
The factors that define good mental health
Good mental health habits
Which areas to focus on that will help you improve your mental health
Bad mental health habits to avoid
The benefits of an improved mental state
Some steps to help get you started with improving your mental health
Your self-confidence will improve
You will be able to adapt or overcome your depression, anxiety and other mental health conditions
You will be able to learn new ways to better yourself mentally
Learning how a positive mindset can improve your outlook on life and yourself
Understanding your mind on a deeper level than before
Registration has passed – if you cannot find a course currently, feel free to contact us
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
