1 Week Level 1 Award in Customer Service with Coaching & Mentoring Skills Certificate

1 Week Customer Service with Coaching & Mentoring Skills for residents of Greater Manchester.

This is a remote course. You will learn from home with guidance from a tutor via Teams meeting.

Customer Service Units Covered:

This is a spiral curriculum, commencing with development of knowledge and moving onto application of learning. Learners will explore what is meant by customer service, aspects of product and service knowledge, understanding customer needs, wants and responses when these are not met and the vital skills to be successful in customer service. They will then move onto look at how this knowledge is applied via scenarios, role plays and discussions. Learners will also explore the key skill of self assessment, applying the improvement techniques to self and service.

The programme aims to support and develop long term learning by delivering learning within the 10 sessions, however learners will complete the assessment activities after completing all learning sessions, enabling them to build on knowledge throughout that is reflected in the final assessment activities including role play scenario.

The programme aims to move attendees closer to the job market and to support a change in career.

Once you have completed the Customer Service side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Mentoring & Coaching section of the course at your own pace. 

Mentoring & Coaching Units:

About the different types of occupations related to coaching and mentoring and how they differ from coaches and mentors
About the differences between coaching skills and mentoring skills
About the different types of coaches and mentors
More about the different levels of certification for coaching and mentoring skills, as well as other potential requirements to become a coach or mentor.