Remote Level 1 or 2 Customer Service with Dog Grooming Diploma – Non Dev

This is a remote course. You must have access to a laptop or computer.

You can work on this course at your own pace, as long as the course is completed within the 1 month time frame given.

Please ignore the course start date, this course has a rolling start which means as soon as you have completed your enrolment steps, you will be started!

What does this qualification cover? 

Level 1:

• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints.

Level 2:

• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process

Who is it suitable for? 

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Dog Grooming Diploma

Once you have completed your Customer Service element of the course, Jobskilla will issue your Dog Grooming Diploma course.

Dog Grooming Breakdown

This course will be issued to you via email, you can simply login and out of this course whenever you like and complete at your own pace!

Dog Grooming Units Covered:

• Learn why pet grooming is important, what equipment you need and your personality when dealing with animals.
• Get to understand the history behind pet grooming.
• Understand the anatomy of dogs, basic health, parasites and maintaining health.
• The importance of a pre-grooming health assessment and keeping clients updated on their pet’s health.
• Learn about the various skin and health disorders, along with the best way to groom a dog.
• Get valuable information on starting your own pet grooming business from identifying if it is the right choice for you to creating a business plan and more.
• Learn how to train dogs to enjoy a bath, steps leading up to a bath and bathing a fearful dog.
• Know how to set up your grooming area, workstation requirements, tools you will need, lighting and airflow.
• Learn when a dog should be referred to a vet.
• Learn the best way to bath a dog from the clothes you should be wearing to getting the dog in the bath.
• Learn the best way to dry a dog. Get an understanding on why shaking is so important, identify the best methods from air and towel drying to drying between the pads on the paws and more.
• Understand detailed grooming, such as nail clipping, eyes, ears, teeth and feet.
• Get a good understanding why you need to keep your workstation neat and tidy and why appearance is so important.
• Learn the various grooming emergencies from untangling knots to working with rescue dogs to emergencies and more.
• Know the law. Know what is expected of you as a business owner in the dog grooming industry from first aid to basic health and safety.