5 Day Customer Service & Employability with Motivation Skills Certification.
This is a remote course. You will learn from home with guidance from a tutor via Zoom. You will complete the 5 Days Customer Service course first.
The course will run from 9:30am to 3:30pm Monday to Friday.
Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised
Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints
Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the section of the Motivation Skills Certification course at your own pace.
What gets in the way of motivation and how to stop it
Why you might struggle with motivation
How to begin to motivate yourself
How to think positively and stay motivated
The benefits of taking this course:
Get yourself to be a more productive person
Learn to think more positively
Gain a better attitude in life
Become the person you have always wanted to be
You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
