5 Day Customer Service & Employability with The Effective Secretary Certification.
This is a remote course. You will learn from home with guidance from a tutor via a Zoom call. You will complete the 5 Days Customer Service course first.
The course will run from 9:30am to 3:30pm Monday to Friday.
Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised
Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints
Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the section of the The Effective Secretary Certification course at your own pace.
About the different types of secretaries and related professions
About the role of an effective secretary and their responsibilities
About the certifications, qualities and skills needed to become and effective secretary
About the various challenges and perks of working as a secretary for both men and women
Understand how to develop your skills which will help in various office settings
Understand how different industries use secretaries with different skill sets
Gain knowledge that can help you become an integral part of any office team
Gain a deeper understanding of business, business protocols and the day to day business interactions with clients
This course starts every Monday. You must complete a short enrolment via zoom before you will be started.
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
