5 Day Customer Service & Employability with Admin, PA and Secretarial Certification.
This is a remote course. You will learn from home with guidance from a tutor via a Zoom call. You will complete the 5 Days Customer Service course first.
The course will run from 9:30am to 3:30pm Monday to Friday.
Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised
Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints
Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Admin, PA and Secretarial Certification section of the course at your own pace.
Valuable skills that will help in any administrative position
How to use Microsoft Outlook and Excel
How to communicate with senior staff
How to communicate with customers and clients in a professional manner
How to manage your time and keep organised in your job
This course starts every Monday. You must complete a short enrolment via zoom before you will be started.
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
