5 Day Level 2 Award in Customer Service & Employability with Dog Grooming

5 Day Customer Service & Employability with Dog Grooming Certificate.

This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.

The course will run from 9:30am to 3:30pm Monday to Friday.

Customer Service/Employability Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Dog Grooming section of the course at your own pace. 

Dog Grooming Units:

Learn why pet grooming is important, what equipment you need and your personality when dealing with animals.
Get to understand the history behind pet grooming.
Understand the anatomy of dogs, basic health, parasites and maintaining health.
The importance of a pre-grooming health assessment and keeping clients updated on their pet’s health.
Learn about the various skin and health disorders, along with the best way to groom a dog.
Get valuable information on starting your own pet grooming business from identifying if it is the right choice for you to creating a business plan and more.
Learn how to train dogs to enjoy a bath, steps leading up to a bath and bathing a fearful dog.
Know how to set up your grooming area, workstation requirements, tools you will need, lighting and airflow.
Learn when a dog should be referred to a vet.
Learn the best way to bath a dog from the clothes you should be wearing to getting the dog in the bath.
Learn the best way to dry a dog. Get an understanding on why shaking is so important, identify the best methods from air and towel drying to drying between the pads on the paws and more.
Understand detailed grooming, such as nail clipping, eyes, ears, teeth and feet.
Get a good understanding why you need to keep your workstation neat and tidy and why appearance is so important.
Learn the various grooming emergencies from untangling knots to working with rescue dogs to emergencies and more.
Know the law. Know what is expected of you as a business owner in the dog grooming industry from first aid to basic health and safety.

You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.