5 Day Level 2 Award in Customer Service & Employability with Safeguarding Children Certificate

Online Event
5

Course Eligibility

  • Must be unemployed or on a low income (less than £17,000)
  • Be receiving a benefit or not
  • A UK resident for 3 years or more
  • Candidates need to be 19 or older as of 31st August 2022
  • Must live in a Non Dev area.
  • Must be able to commit to the full course timings & schedule
  • Must have a valid/in date form of ID

Course Description

5 Day Customer Service & Employability with Safeguarding Children Certificate.

This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.

The course will run from 9:30am to 3:30pm Monday to Friday.

Customer Service/Employability Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Safeguarding Children section of the course at your own pace. 

Safeguarding Children Units:

What “safeguarding” means, why children are a vulnerable group and who has a responsibility to protect them from harm.
The different forms child abuse can take, including emotional and sexual abuse.
How you can identify the most common signs of child abuse.
What you should do if you know or suspect that a child is being abused.
Why the internet poses safety risks and how to safeguard children who use the internet.

You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course. 

Course Overview

Course Start Date:
Runs every Monday
Start Time:
09:30 AM
End Time:
03:30 PM
Course Duration:
1 Week
Difficulty Level:
entry
Registration Deadline:
11/11/2022
Induction Date:
Course Location:
Online Event
Course Location:
Course ID:
Course Tags:
Customer, Service, Academy, Safeguarding, Children,

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