5 Day Level 2 Award in Customer Service & Employability with Mental Health First Aid

5 Day Customer Service & Employability with Mental Health First Aid.

This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.

The course will run from 9:30am to 3:30pm Monday to Friday.

Customer Service/Employability Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Mental Health First Aid section of the course at your own pace.

Mental Health Units:

What exactly the field of mental health first aid is
What people trained in mental health first aid can expect
What the most common mental illnesses are
How to approach and react to people in a mental health crisis
How to handle and approach individual mental illnesses uniquely

You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.