5 Day Level 2 Award in Customer Service & Employability with Payroll Level 1 or 2

5 Day Customer Service & Employability with Payroll level 1 or 2. 

This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.

The course will run from 9:30am to 3:30pm Monday to Friday.

Customer Service/Employability Units Covered:

Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Payroll section of the course at your own pace. 

Payroll Units Level 1:

The definition of payroll
The various payroll tasks
The role of payroll in business operations
The definition of a payroll system and its varied functions
The benefits of payroll systems to small, medium and large businesses
How to choose the right payroll system for specific business needs

Payroll Units Level 2:

What a payroll system is and why every organisation needs one;
The basics of payroll systems: what you need to know, what to avoid and the importance of communication;
The types of payroll systems in the United Kingdom: what to include in the system and working with HMRC;
Elements of an efficient payroll system: staff training, performance reviews and record keeping;
How employees entering and leaving the business impacts payroll: what to do, P45’s and recording time keeping;
How to deal with HMRC, when it comes to new employees, what information HMRC will need from the organisation and how to ensure that employees are paid the correct amount each month or week;
How to calculate gross and net pay: the difference between gross and net pay and why the business must issue a wage slip for each employee;
The different deductions to calculate net pay amounts;
What statutory pay is: record keeping and reporting to HMRC;
National minimum wage, based on age groups;
National Insurance contribution systems: why employees pay National Insurance, the different rates and employer contributions;
How to manage the online PAYE system;
What the employment allowance is;
Retirement schemes;
Different programmes available for payroll;
Tips to correct payroll errors;
The importance of annual reporting.

You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.