5 Days Customer Service & Employability with Garden Design & Maintenance.
This is a remote course. You will learn from home with guidance from a tutor via a Zoom meeting. You will complete the 5 Days Customer Service course first.
The course will run from 9:30am to 3:30pm Monday to Friday.
Employability – Job searching
Applying for a job
Building working relationships with customers
Group discussion on where jobs can be located and advertised
Discuss how you would search for jobs relevant to customer services.
Identify your own skills and knowledge required to selected job roles.
Learning Outcome 1 – Know how to deliver good customer service
Learning outcome 2 – Know different communication methods
Learning outcome 3 – Know how to provide good customer service in line with organisational procedures
Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints
Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the Garden Design section of the course at your own pace.
Know different garden design styles. Learn how to gain inspiration throughout the day, how to design a mood board and how to implement your design effectively for the best results.
Understand site surveys, approvals and measuring techniques. Learn how to use survey maps, photographic records and what surveys and appraisals you are going to need before you begin.
Learn the benefits of project planning.
Know the five forms that should be included in all your client packs.
Learn more about drawing a plan and essential graphic skills.
Know the various surfaces and materials, understand what hard landscaping is and how to deal with it.
Know the secrets of great soil.
Understand the importance of the right plan selection and care. This includes use of colours to make an impact.
Gain valuable plant knowledge that you can use daily to make the best choices based on your design, garden location and finish.
Learn how to identify high maintenance areas within any garden. Know the different options when it comes to low maintenance planning.
Learn the importance of sustainability. Know what plants to use, about water conservation and how to recycle and reuse when working in any garden.
Learn essential tips for reducing maintenance in difficult to manage and overgrown gardens.
Know what equipment you are going to need, what equipment you will need for certain jobs and what each item is capable of.
Get a good understanding of the most common garden pests, natural and chemical pesticides, integrated pest management and how to come up with a pest management plan that will work.
Identify effective solutions for difficult gardens from adding container plants to adding additional irrigation and more.
Know what to plan in a herb and vegetable garden.
You must complete an enrolment before you can start the course. This will be booked with you upon a successful booking of the course.
Plymouth House
22 Plymouth Road
Blackpool
Lancashire
FY3 7JP
