Remote Level 1 or 2 Customer Service with Call Centre Skills – Non Dev

This is a remote course. You must have access to a laptop or computer.

You can work on this course at your own pace, as long as the course is completed within the 1 month time frame given.

Please ignore the course start date, this course has a rolling start which means as soon as you have completed your enrolment steps, you will be started!

What does this qualification cover? 

Level 1:

• Know how to deliver good customer service
• Know different communication methods
• Know how to provide good customer service in line with organisational procedures
• Know how to effectively deal with customer queries, problems and complaints.

Level 2:

• The principles of customer service
• How customer needs and expectations are formed
• The principles of responding to customers’ problems or complaints
• Interpersonal and team working skills
• How to meet customer needs and expectations
• Communicating effectively with customers
• Legislation which supports the customer service process

Who is it suitable for? 

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Call Centre Skills

Once you have completed your Customer Service element of the course, Jobskilla will issue your Call Centre Skills course.

Call Centre Skills Breakdown

This course will be issued to you via email, you can simply login and out of this course whenever you like and complete at your own pace!

Units Covered in Call Centre Skills:

• The personal traits you need to land the call centre job of your dreams
• Vital categories of knowledge to help you during your interview and call centre career
• How to ensure that call centre candidates have what it takes to perform their job
• How to further your call centre career by improving your knowledge and personal traits

You will complete your Customer Service course first (4 weeks to complete). Once this is completed, we will issue your Call Centre Skills course. The Call Centre Skills course will be emailed to you, and again, you can start and complete in your own time!