Level 1 Customer Service With Pet Psychology.

• This course is currently full.

This is a 10 day Customer Service course with a JS Academy course on completion!

This is a remote course where you will learn from home with guidance from a tutor.

You will have access to all of the course materials from the outset on google classroom, and will be given 6 assignments – 1 per unit which again will be issued from day 1.

Level 1 Customer Service Units:

Unit 1: Customer Service Principles

Unit 2: Understanding How to Work in a Customer Service Role

Unit 3: Communicating With Customers

Unit 5: Career Progression

Unit 7: Understanding How to Deal with Customers’ Requests, Queries and Problems

Unit 9: Investigating Rights and Responsibilities at Work

You will start the Customer Service course first on Monday 6th February, then once this is completed you can then access the Pet Psychology Course!

Pet Psychology Certification Units:

Get an introduction to pet sitting. This includes health and safety and animal welfare, how to approach any animal and why security is so important.

Learn about safety for you and the pet. Learn about written health and safety policies and when you need one, how to protect yourself and risks involved when it comes to pet sitting.

Learn more about dog walking. Learn how to build your pack of dogs and signs of dog aggression along with the different types of dog aggression.Understand the importance of a pre-service visit, preparing pet information sheets and the documentation needed.

Learn the five forms you must include in your client packs, how to comply with the Data Protection Act and storing your clients’ information and how to use your client packs to increase your profits.

Learn more about effective animal handling. You will learn the three step process to minimise stress in animals and when you should and shouldn’t approach an animal.Learn more about dogs and cats from the different breeds to nutritional requirements.

Get an understanding of fish. This includes the three groups and breeds. It will teach you the different water temperature requirements, how often water needs to be changed and how to test the water for nitrates.

Understand how to care for rodents from cage cleaning frequency to breeds and types that you may be asked to care for.
Learn how to care for rabbits and guinea pigs from their nutritional needs to behavioural traits and more.

Learn everything you need to know about reptiles including feeding requirements, temperature requirements and behavioural traits.

Take a look through the full course breakdown here: https://www.js-academy.co.uk/course/Pet_Psychology_Diploma