Level 1 Customer Service With COSHH Certification.

• This course is currently full.

This is a 10 day Customer Service course with a JS Academy course on completion!

This is a remote course where you will learn from home with guidance from a tutor.

You will have access to all of the course materials from the outset on google classroom, and will be given 6 assignments – 1 per unit which again will be issued from day 1.

Level 1 Customer Service Units:

Unit 1: Customer Service Principles

Unit 2: Understanding How to Work in a Customer Service Role

Unit 3: Communicating With Customers

Unit 5: Career Progression

Unit 7: Understanding How to Deal with Customers’ Requests, Queries and Problems

Unit 9: Investigating Rights and Responsibilities at Work

You will start the Customer Service course first on Monday 6th February, then once this is completed you can then access the COSHH Course!

COSHH Certification Units:

What exactly the field of mental health first aid is
What people trained in mental health first aid can expect
What the most common mental illnesses are
How to approach and react to people in a mental health crisis
How to handle and approach individual mental illnesses uniquely

Take a look through the full course breakdown here: https://www.js-academy.co.uk/course/COSHH_Awareness_Certification