Level 1 Customer Service With Dog Grooming Certification

• This course is currently full.

This is a 10 day Customer Service course with a JS Academy course on completion!

This is a remote course where you will learn from home with guidance from a tutor.

You will have access to all of the course materials from the outset on google classroom, and will be given 6 assignments – 1 per unit which again will be issued from day 1.

Level 1 Customer Service Units:

Unit 1: Customer Service Principles

Unit 2: Understanding How to Work in a Customer Service Role

Unit 3: Communicating With Customers

Unit 5: Career Progression

Unit 7: Understanding How to Deal with Customers’ Requests, Queries and Problems

Unit 9: Investigating Rights and Responsibilities at Work

You will start the Customer Service course first on Monday 6th February, then once this is completed you can then access the Dog Grooming Course!

Dog Grooming Certification Units:

Learn why pet grooming is important, what equipment you need and your personality when dealing with animals.
Get to understand the history behind pet grooming.
Understand the anatomy of dogs, basic health, parasites and maintaining health.
The importance of a pre-grooming health assessment and keeping clients updated on their pet’s health.
Learn about the various skin and health disorders, along with the best way to groom a dog.
Get valuable information on starting your own pet grooming business from identifying if it is the right choice for you to creating a business plan and more.
Learn how to train dogs to enjoy a bath, steps leading up to a bath and bathing a fearful dog.
Know how to set up your grooming area, workstation requirements, tools you will need, lighting and airflow.
Learn when a dog should be referred to a vet.
Learn the best way to bath a dog from the clothes you should be wearing to getting the dog in the bath.
Learn the best way to dry a dog. Get an understanding on why shaking is so important, identify the best methods from air and towel drying to drying between the pads on the paws and more.
Understand detailed grooming, such as nail clipping, eyes, ears, teeth and feet.
Get a good understanding why you need to keep your workstation neat and tidy and why appearance is so important.
Learn the various grooming emergencies from untangling knots to working with rescue dogs to emergencies and more.
Know the law. Know what is expected of you as a business owner in the dog grooming industry from first aid to basic health and safety.

Click here to have a look at the full course breakdown! https://www.js-academy.co.uk/course/Dog_Grooming_Diploma