Level 1 Customer Service With Defining HR Certification

• This course is currently full.

This is a 10 day Customer Service course with a JS Academy course on completion!

This is a remote course where you will learn from home with guidance from a tutor.

You will have access to all of the course materials from the outset on google classroom, and will be given 6 assignments – 1 per unit which again will be issued from day 1.

Level 1 Customer Service Units:

Unit 1: Customer Service Principles

Unit 2: Understanding How to Work in a Customer Service Role

Unit 3: Communicating With Customers

Unit 5: Career Progression

Unit 7: Understanding How to Deal with Customers’ Requests, Queries and Problems

Unit 9: Investigating Rights and Responsibilities at Work

You will start the Customer Service course first on Monday 6th February, then once this is completed you can then access the Defining HR Course!

Defining HR Certification Units:

The main purposes of HRM, the role it plays in the employee’s life cycle and how it helps a business achieve their objectives.
Common misconceptions surrounding HRM and the truth behind these myths.
The structure of a typical HR department and how people usually begin their careers in this field.
Why it is important to measure the efficacy of HR practices and how organisations can ensure that their HR departments are working to further the interests of both the organisation and its workforce.
Challenges facing modern HR practitioners, including the rise of new technology, diversity in the workplace and an ageing workforce.

Take a look through the full course breakdown here! https://www.js-academy.co.uk/course/Defining_HR_Certification