Level 1 Contact Centre Operations – London

This course is now full, we may have new dates in the New Year.

This is a 1 week Remote course that you will complete online with guidance from a tutor.

You must have access to a laptop or computer, a smart phone is not compatible unfortunately.

Upon completion of this course, we are offering job interviews at Concentrix working from home roles available!

Units Covered: 

Level 1 Certificate in Digital Contact Centre Operations

Behaviour and Standards at Work

Basic use of digital devices / systems

Digital presence, awareness and safety

Provide contact centre customer service

Overview

This qualification provides learners with the knowledge and understanding needed to work in the Contact Centre industry.

The qualification is assessed through portfolio evidence. Learners must demonstrate their understanding of how to deal with various situations in a safe and professional manner.

Full guidance and support will be offered by your tutor throughout the 5-day programme. Your work will be assessed through portfolio based evidence.

A Maths and English assessment must be completed before you can start the course. This will be sent via email.  These MUST be completed no later than 4pm on Wednesday 7th December 2022.